Support
Contact us
Write to us at support@aloft24.com. If you have an account, quote the customer number shown on your account page — it is enough on its own to find your request.
We will never ask for your password in any message or call. Do not give it to anyone, whoever they say they are.
Common questions
The activation email never arrived.
Check your spam folder first. Then request a new link from the sign-in page. Requesting a new link retires the previous one.
I have forgotten my password.
Use the password reset page. The link is valid for two hours and can be used once.
Can I log a flight from an airport outside the network?
Yes. Your travel log accepts any airport in the world, not only the ones the planner covers.
Who can see my profile?
Nobody, until you publish it yourself. Publishing needs both a handle and the switch — and clearing the handle takes the page down immediately. A published profile shows your first name, your surname initial and the numbers only: not your email, not your customer number, and not the dates of your trips.